CALIFORNIA RESIDENTS have additional rights. Please visit our California Privacy Rights page for more information.
RESIDENTS OF THE EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM, please visit our GDPR page for more information.
RESIDENT OF CANADA please visit our Canada Privacy Rights page for more information.
What information is collected and how is it used?
AEM processes your personal information for the following purposes:
- to improve and/personalize your user experience;
- to improve our websites and/or customer service;
- to contact you regarding services;
- to administer content, promotions, surveys or other features of our websites;
- to comply with internal policies and procedures and other legal, accounting or security requirements;
- to send periodic emails; and
- to provide you with more information if requested.
You may be asked at various times (including, but not limited to, when you visit or register on one of our websites, place an order, subscribe to our newsletters, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our websites) to provide information such as your name, email address, telephone number, title, company, industry, payment information, location, demographic information (such as age or gender), and/or information about what you like and do not like. We request this information to provide our strongest value to you – a personalized experience. Customers who personalize our service come back more often – and it’s the customers that visit us often who make us successful – so we do everything we can to make AEM your service and to give you just the content you want.
Information collected online is often defined as being either personally identifiable or anonymous:
We may also ask you for demographic information such as ZIP or postal code, gender and date of birth. In many cases we need this information to provide the personalized or enhanced service that you have requested. We hope that, like many of our customers, you will find it beneficial to judiciously provide such information to AEM so that we may provide more valuable free content and products to you. For certain services, we may also request credit card or other payment account information which we or our payments processors may maintain in encrypted form on secure servers.
The amount of personal information that you choose to disclose to AEM is completely up to you. The only way we know something about you personally is if you register for a service or promotion. In other words, we will know personal information about you only if you choose to share this type of information with us. You can always refuse to provide personal information to us, but doing so may prevent you from engaging in certain features or activities on our websites.
How Long Your Personal Information Will Be Kept
We will hold personal information until you request us to remove your personal information from our systems.
Third-Party Optimization Providers and Cookie Opt-Out: We currently contract with several online partners to help manage and optimize our services and websites. We use these services to help us measure how visitors use our website and/or products. To do this, we use Web beacons and cookies provided by our online partners. The type of information we collect includes information provided by the customer, IP addresses, cookie information (and other information that tracks browsing history). By supplementing our records, this information helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. Although our online partner logs the information coming from our website on our behalf, we control how that data may and may not be used.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser and device type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, links clicked, details on the web pages visited, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
AEM and our partners, affiliates, or analytics or service providers, use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our user base as a whole to offer targeted marketing messages. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
We partner with a third party to either display advertising on our websites or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on our websites and other sites in order to provide you advertising based upon your browsing activities and interests.
We use Local Storage such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
How Else Does AEM Use Information That It Collects from the Services?
We share the information we collect with our employees, contractors, consultants and other third-party business partners who require this information to assist us with establishing, maintaining and managing our relationship with you and optimizing and providing our websites and services for your use and benefit and who commit to comply with applicable laws concerning their usage of the information. Our third-party business partners may share the information with their own third-party business partners and use the information either for themselves or on behalf of their own business partners to:
- Operate and improve their services;
- Provide you with advertisements and information for products and services on our websites or on other apps or websites based on variables such as your location, and assess your level of engagement with them; and
- Carry out other purposes that are disclosed to you and to which you consent.
We work with third parties who help local businesses provide a useful and tasteful experience for customers who visit their locations or events.
We may also share your personal information to companies that provide services to help us with our business activities such as processing your payment, shipping your order or offering customer service. These service providers are authorized to use your personal information only as necessary to provide these services to us.
AEM processes personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. As a result, your personal information may be accessible to foreign courts, law enforcement and regulatory authorities in accordance with other jurisdictions’ applicable laws.
We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party.
Your Rights: You can correct factual errors in your personal information by sending us a request that credibly shows any error. If you wish to access, update, correct or delete your personal information that we collect online, please contact us by mail at the address shown below. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.
For European Union Citizens Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your use personal information
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. See here for additional information.
Opt Out: From time to time, AEM may notify you by email of special promotions, changes to our products or services, new product lines, or products or service offerings that we think may be of special interest to you. If you decide you no longer want to receive emails notifying you of this information, follow the instructions in each promotional message to unsubscribe.
Our websites and services are intended solely for users who are not minors (13 years of age or older).
We will never knowingly request or collect personal information from or about any minors. No such minor, nor any parent or guardian as it relates to such minor, should submit such minor’s personal information to us through our websites or services, or otherwise for any reason and under any circumstances.
What kind of security procedures are in place to protect against the loss, misuse, or alteration of information under the company’s control?
We protect personal information using physical, technological and organizational safeguards. AEM operates secure data networks protected by industry standard firewall and password protection systems, and only authorized individuals have access to the information provided by our customers. Secure Socket Layer or SSL encryption is used as appropriate.Our security and privacy policies are periodically reviewed and enhanced as necessary to ensure they align with reasonable industry practices appropriate to the level of sensitivity to safeguard information against loss or theft, unauthorized access, alteration or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, despite our safeguards and protocols, we cannot guarantee the absolute security of your personal information and you should always exercise caution when disclosing personal information over the Internet. If you have any questions about security on our websites, you can contact us at firstname.lastname@example.org.
California Privacy Rights
Under the California Consumer Privacy Act of 2018 (CCPA), California residents have a right to knowledge, access, and deletion of their personal information. California residents also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. AEM does not sell the personal information of California residents and does not discriminate in response to privacy rights requests.
Access to Specific Information and Data Portability Rights
If you are a California resident, you have the right to request that AEM disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
To request what personal information AEM has about you, email us at email@example.com or call us at 800-544-4429. We will ask you for information which we consider necessary to verify your identity for security and to prevent fraud. This information may include your name, contact information, and information related to your relationship with AEM. You may only make a request for access or data portability twice within a 12-month period.
RESIDENTS OF THE EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM
AEM will make it clear if we rely on your consent to process your personal data and you are free to withdraw your consent at any time. If you wish to do so, please contact us. We will make all practical efforts to respect your wishes, but certain laws and obligations might require us to continue using some of your data.
Another reason we might use your personal data is because we have—or a third party has—a legitimate interest in doing so. We do so when responding to your inquires about our products and services; to provide services and technical support to you; to comply with laws that apply to us; and to enable internal administrative processes, such as account administration.
Providing Your Data
One reason we might use your information is because you’ve entered into a contract with us and we need to provide services under that contract. We may not be able to fulfill that contract if you choose not to provide us with your personal data.
Purpose of Processing
Automated Profiling & Decision Making
We do not engage in any automated decision making and profiling as a part of our services or elsewhere.
Your Right to Rectification
We want our records to be as accurate as possible so please advise us of any errors and we will make corrections accordingly. Although a difference of opinion or view does not necessarily mean that personal data is inaccurate, if you have a difference of opinion, we will do our best to add that opinion to our records.
Erasure and your “Right to be Forgotten”
Please contact us if you want us to delete your personal data. We will do our best to honor your request, but we may have an obligation to keep records for audit and legal purposes. We may also be able to “Restrict Processing” or delete specific information or a document, which we will do without undue delay, for example, where it has been sent to us in error.
Your Right to Object to Processing
In certain circumstances, you have the right to object to our use of your information, such as if we are using your information for direct marketing; for our or a third party’s legitimate interests or the public’s interest; or for scientific or historical research and statistics. Please contact us if you would like us to do so.
Right to Restrict Processing
Under some circumstances, you may request that we limit how we use your data or “Restrict Processing.” Simply a difference of opinion or view does not necessarily justify a restriction, but we will always consider your opinion. We will always inform you before we lift any restriction.
Your Right to Access Data
You have a right to receive a copy of your personal data from us. If you would like to do so, please contact us and we will advise you of the next steps as soon as possible, and in no more than one month.
Right to Data Portability
At your request, we are happy to provide your personal data in a machine-readable or “portable” format so you can move it or store it wherever you want, subject to certain limitations. We can also send it to another controller where technically feasible.
International Data Transfers
If you are visiting the site or using any of our services from outside of the United States of America, please be aware that your information may be transferred to, stored or processed in the United States.
Right to Complain
If you have a complaint about how AEM uses your personal data, we hope that in the first instance you will contact us and we will promptly address your concern. firstname.lastname@example.org However, you can always file a complaint with the supervisory authority in your Member State. For more information, please contact your local data protection authority. Contact details for data protection authorities in the European Union are available at http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
We do not charge you a fee for exercising any of your rights described above. The only exception to this will be if the request is excessive or repetitive, but we will always let you know that we plan to charge you before doing so.
RESIDENT OF CANADA
Collection of Personal Information
We only collect personal information that we need. We encourage you to not provide us with any personal information beyond what is necessary and as requested by us.
We will only process your personal information for the purposes for which we intend to process such information. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.
Withdrawal of Consent
You may refuse to provide consent or you may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by (a) changing your privacy preferences through our websites or applications or (b) opting out of the use of your personal information by contacting our Privacy Officer (see below). However, if you withdraw or change your consent, we may not be able to provide you with products or services through our websites or applications.
Other Legal Bases
Aside from consent, we may also process your personal information under other legal bases, as permitted by applicable laws.
We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, or as needed for authorized or legitimate purposes. More specifically, we retain personal information as long as necessary for the fulfillment of the identified purposes for its collection or as otherwise necessary to comply with applicable laws or protect our interests. When personal information is no longer necessary or relevant for the identified purposes, or is no longer required to be retained by applicable laws, we will take steps to have it deleted, destroyed, erased, aggregated or made anonymous. We use reasonable industry practices to ensure we have adequate controls, schedules and practices for information and records retentions and destructions which apply to personal information.
Request for Access to and Correction of Personal Information
You may request access to and review of your personal information in our possession. However, access may be declined where permitted or required by applicable law. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
You may request that we change or delete your personal information in our possession. We reserve the right not to change any personal information if we do not agree that it is inaccurate or outdated, but will append any alternative text the individual concerned believes appropriate.
Deletion Request Rights
You have the right to request that AEM delete any of your personal information that we collected from you and retained. Once we receive and confirm your verifiable request, we will delete your personal information from our records.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable request to AEM:
Call us at 800-544-4429
Email us at email@example.com
Questions, Concerns and Contact Information
Advanced Environmental Monitoring (AEM)
12140 Milestone Center Drive, Suite 300
Germantown, MD 20876
Last updated: February 4, 2022