Support Contact Information

Get in touch with our Support Team

OneRain’s software maintenance and technical support is designed to provide you with latest software enhancements and technical support for your product licenses.

We offer two levels of software maintenance and technical support—Standard or Extended 24×7. The first year of Standard Support is included with your new product licenses. Extended 24×7 is available as an additional option.


The best way to get in touch with us and quickest way to get answers to your questions is by e-mailing our support team:

General Technical Support

Contrail Software Support


If you need immediate assistance, you can call our team. We’re available Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. If you’ve got Extended 24×7, use the Hotline number provided with your contract to contact us outside of these hours.

U.S. Toll Free: +800-758-RAIN (7246)
Local: +303-774-2033


Contact us Today

U.S. toll-free phone: 800-758-RAIN (7246)
From anywhere: +1-303-774-2033, or click below to request information

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Got questions? Send us an email and we'll get back to you shortly.


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