Standard Software Support
Standard Software Support includes both Product Upgrades
and Technical Support as follows:
Purchase of any OneRain Software License includes the first year of standard technical support. At the end of that year and each subsequent, Licensees may purchase standard technical support for another year at 25% of the current software license fee. Software subscription clients receive standard technical support as long as their subscription is active.
Under our Standard Software Maintenance agreement, OneRain provides ongoing software updates and continuing support of the most current release of the software during the annual or service subscription term.
Standard Support includes reasonable email and telephone support on using the software during OneRain’s normal business hours (weekdays 8 a.m. to 5 p.m. U.S. Mountain Time). OneRain strives to respond no later than one business day. Customer outages are treated with the highest priority. OneRain has no obligation to provide on-site support or remote administration of Licensee systems.
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U.S. toll-free phone: 800-758-RAIN (7246)
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