Dear Valued Customers and Partners,
First, our hearts and prayers are with those that have been impacted by the Coronavirus (COVID-19), and we thank all those who are working diligently to stop its spread and reduce its impact.
Further, as the COVID-19 outbreak continues to challenge public health and communities globally, OneRain wants you to know we have taken necessary action to ensure we continue to meet your needs while also protecting our employees. As severe weather and extreme natural events will be among the few things not impacted by the COVID-19 virus, we recognize that our products and services must continue to provide reliable data and insights for key decision makers to save lives, protect property and support safe and efficient operations.
Please be assured that we will continue to deliver the highest level of support and service through our software and field support teams. Our support will continue to be available via e-mail and phone.
This is a dynamic and rapidly changing situation but OneRain is committed to providing you uninterrupted service and support. Whether working at our offices or from our homes, we remain here and fully engaged to assist you when you need us.
Stay safe.
Your OneRain Team
Phone: +1 303.774.2033
Software Support: contrail.support@onerain.com
Hardware/Field Support: customer.support@onerain.com
Online Help: help.onerain.com