Support Contact Information
Get in touch with our Support Team
OneRain’s software maintenance and technical support is designed to provide you with latest software
enhancements and technical support for your product licenses.
We offer two levels of software maintenance and technical support—Standard or Extended 24×7. The first year of
Standard Support is included with your new product licenses. Extended 24/7 is available as an additional option.
E-Mail Us
The best way to get in touch with us and quickest way to get answers to your questions is by e-mailing our support team:
General Technical Support
customer.support@onerain.com
Contrail Software Support
contrail.support@onerain.com
Contrail® Help
Get how-to help and step-by-step instructions for specific features in Help. In Help, you’ll find all the detailed information for our Contrail suite of products, including detailed how-to articles, FAQs and Knowledge Base—and you can Chat with Contrail Support during our normal business hours.
Talk To Us
If you need immediate assistance, you can call our team. We’re available Monday through Friday from 8 a.m. to 5 p.m. Mountain Time. If you’ve got Extended 24×7, use the Hotline number provided with your contract to contact us outside of these hours.
U.S. Toll Free: + 1 800-758-RAIN (7246)
Local: +1 303-774-2033